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Installation Coordinator (Ventura)
BOYD & ASSOCIATES
2191 E Thompson Blvd.
compensation:
DOE
employment type:
full-time
experience level:
entry level
job title:
Installation Coordinator
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This position will work with our sales, service, and administrative departments to ensure the highest level of satisfaction to our customers. In addition, our Installation/Service Representative will assist with all customer questions and concerns. They will provide prompt problem resolution within customer accounts, primarily by working over the phone with customers and keying information into the MicroKey. They are also empowered to make independent decisions to assist customers, while working very closely with the service, installation and programming team to ensure high levels of customer satisfaction always.
DUTIES AND RESPONSIBILITIES:
• Monitoring issues (direct clients to call the central station)
• Tracking and follow-up of service work orders (inspections, service calls, fire system inspections)
• De-programming alarm panels that have been disconnected due to cancellations.
• Backup to Installation Coordinator and Service Coordinator, which can include assistance with data entry, client reports, certificates, and other clerical duties in addition to responding to client phone calls, scheduling, etc.
• Processing of daily/weekly/monthly central station reports (Late-to-tests, no activity, etc.).
• Projects as assigned by Operations Manager.
• Answer general phones.
• Filing.
KNOWLEDGE AND SKILLS REQUIRED:
• Outstanding written and oral communication and customer service skills; detail-oriented.
• Proficient technology skills (Word, Excel, Outlook).
• Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
• Must be a team player with a “Can Do” attitude.
• Accurate Data Entry.
EDUCATION AND/OR EXPERIENCE:
High school diploma.
- Principals only. Recruiters, please don't contact this job poster.