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favorite this post Helpdesk/Support Engineer for ISP (Camarillo) hide this posting unhide

compensation: $15/hr starting, DOE
employment type: full-time

Founded in 2011, we are one of the fastest growing Internet Service Providers in California. We offer fixed wireless high-speed internet access and digital voice to businesses, non-profits, schools and libraries all over the West Coast who are looking for a provider that cares about their business and needs. We are a fast-paced, tech-orientated, customer-focused company searching for dynamic self-starters who are looking to make an impact. Headquartered in Ventura County, Southern California, our mission is to offer the best company culture around, one that combines respect, collaboration, and the concept that the "Best Idea Wins".

We are currently looking for qualified engineers and support staff to contribute to our ever-expanding network and plan for world domination.

Job Tasks

Basic/Tier 1 technical support by phone and email
Monitor, review, and troubleshoot customer-facing network equipment and VoIP systems
Analyze data and traffic to isolate issues and come up with scope of work to correct
Daily review and follow-up of support tickets
Work closely with our NOC and escalate for more technical troubleshooting as needed
Work with Installation Technicians in the Field to turn up new service
Program fixed wireless radios and networking switches to be used in the field
Opportunities to grow and move up, progress

Qualifications

Based in Ventura County
Networking/IT Certifications - not required but certainly a plus
Familiarity with LAN/WAN Networking and IP Theory
Well-organized and known for detailed notes and documentation
Strong problem-solving and troubleshooting skills
Able to work well in a fast-paced environment and under pressure
Ability to handle multiple projects and priorities simultaneously
Must be able to work in a cooperative team environment
Must be an effective communicator both verbally and via written communication for both internal and customer-facing correspondence
As a condition of employment, applicant must be able to pass a drug test

Compensation and Hours

$15/hr starting, DOE
Health Benefits after probationary period
Access to our full, in-house gym
Full-time, 8-5 starting, flexible schedule
Overtime as necessary/required

NOTE: A full criminal and driving background check is performed for all applicants who our offered employment. A valid driver's license is required.
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6797554845

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